STOLZ, S.A. is a Company that realize engineering projects and installations in the manipulation and storage of bulk solids area.
The INNOVATION, QUALITY AND EFFCIENCY are our priority and the permanent analyse of our work, the satisfaction of our customers and the constant improvement of our lines of action.
In this objective, we have processes and work methods adapted and sure preserving and protecting the Know-How of the Company and accomplishing with the legislation in force, the requirements of our activity, the contractual security obligations and with the requirements demanded by our customers and all the stakeholders.
We have the following priorities:
1. Detect the necessities of each customer and prepare a work at its measure
2. Prevent and correct the mistakes and defaults through the objective analysis of risks, opportunities and no conformities.
3. Evaluate the process for a continuous improvement, getting systematically information about the development of the projects and Works to appreciate, to adjust, to guide and check the LEVEL OF SATISFACTION of our customers
4. Organize training schemes for our employees to maintain a high level of qualification.
5. Provide a framework for establishing quality objetives.
Management
January 15, 2025
The suppliers of STOLZ, S.A. will be evaluated and included in the "Supplier List," which will indicate their classification to ensure service quality.
Supplier evaluations will be conducted in accordance with the provisions of this section.
When a supplier covers multiple specialties, they may be evaluated and classified for each specialty individually, or, by default, they will be evaluated globally with the necessary specifications.
1. Supplier Selection
The System Manager evaluates suppliers based on at least one of the approval criteria established by STOLZ, S.A.:
2. Initial Evaluation
The System Manager monitors the first three services provided by both new suppliers and those who have not worked with STOLZ, S.A. for over a year. Pending supplier approvals will be tracked by the System Manager using the "Supplier List" registration format.
If no nonconformities occur during the supplies, the supplier will be considered suitable (approved) and included in the "Supplier List." Should any incidents occur, the supplier must avoid further issues in subsequent services/products provided to achieve approval.
3. Inclusion in the Supplier List
Using the "Approved Supplier List" format and based on the supplier's identifying details, organized by specialties and, within each specialty, by supplier, the list will be kept updated and available on the server. Initially, historical suppliers will be classified as A, but suppliers who have not completed any work within a three-year period will lose their approval.
4. Supplier Classification and Re-evaluation
The System Manager assigns a score from 0 to 100 for each of the following parameters:
Suppliers are classified based on their results as follows:
The System Manager prepares a list of all approved suppliers along with their assigned classification levels.
The System Manager continuously monitors approved suppliers using the number of "Nonconformity Reports," "Customer Complaints," or "Corrective Actions" generated for each supplier.
Depending on the presence or absence of recorded incidents and their significance, all suppliers are re-evaluated annually and, if necessary, assigned a new category.
5. Supplier Disqualification
Suppliers may be disqualified if:
